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Your privacy is important to us. This policy explains how BettrUs collects, uses, and protects your information.
Skyuva InfoTech Private Limited ("BettrUs," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our customer feedback platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web platform, and related services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Services.
We collect information to provide and improve our Services. The types of information we collect depend on how you interact with BettrUs.
BettrUs uses an offline-first architecture powered by PowerSync. This means your data is stored locally on your device and synchronized with our servers when you're online. Local data is encrypted and automatically synced to ensure you never lose your feedback data.
We use the information we collect for various purposes to provide, maintain, and improve our Services:
We take your privacy seriously and do not sell your personal information. We may share your information in the following limited circumstances:
We work with trusted third-party service providers who assist in operating our Services. These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf:
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
If BettrUs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
BettrUs does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your feedback data belongs to you.
We implement comprehensive security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
AES-256 encryption for data at rest, TLS 1.3 for data in transit
Role-based access with multi-factor authentication
Hosted on SOC 2 Type II compliant cloud infrastructure
24/7 security monitoring and intrusion detection
Regular security assessments and penetration testing
Encrypted backups with geographic redundancy
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.
If you believe your account has been compromised, please contact us immediately at security@bettrus.com.
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy.
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes. You can request account deletion through the app settings or by contacting us directly.
Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights for all our users.
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete personal data
Request deletion of your personal data ('right to be forgotten')
Export your data in a machine-readable format
Object to processing of your data for certain purposes
Request limitation of processing in certain circumstances
To exercise any of these rights, you can:
We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.
If you are in the EEA, you have additional rights including the right to lodge a complaint with your local data protection authority.
California residents have the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information (note: we do not sell your data).
BettrUs operates globally and may transfer your information to countries other than your own. We take appropriate safeguards to ensure your data remains protected:
Our primary data centers are located in the United States and European Union, with regional options available for Enterprise customers.
BettrUs is designed for business use and is not intended for children under the age of 16. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@bettrus.com. We will take steps to delete such information from our systems.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
When we make significant changes, we will:
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us.
Data Protection Officer
Plot No-346, 1st Floor, 3rd Street
Metro Grand City, Kundrathur
Chennai-600069, India
We're here to help with any privacy-related questions or concerns.